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• Create an New Client Account.

You may use the same email and password as the HTP Members area, if that's easier to remember.

*An automatic email will be sent confirming your account registration. Be sure to read it as it contains important information for booking your first appointment.
 

• Set Up Your Account.

Enter your contact information & complete your pet's profile (be sure to upload a picture of them)!

*If you do not have an dog or cat yet, or are a professional looking to collaborate in business: please create a 'mock' pet in your profile so the services display correctly.

 

• Request an Appointment & Submit Payment

Choose the consultation that is best fitting for you and your pet. Mid-mornings, evenings, and occasional weekends are available for appointments.
All calls are listed & booked in Central Standard Time (CST) and done via Phone call or Video.
 

*A credit card number must be entered to schedule your appointment. Your card will not be charged until your request is approved.

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• Booking Confirmation:

You will receive a confirmation email within 48 hours that your consultation time & date was approved. This will contain intake forms, and a video call link (if applicable).

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• Complete & Return Intake Forms:

Your Client Portal Dashboard has directions for filling out the PDF forms. These are all fillable and do not need to be printed or faxed. Once completed, attach them into a new message within your Client Portal.

Please also provide a full copy of your pet's most recent veterinary records; including any tests performed and their results, diagnoses, and doctor notes for me to review. (An summarized invoice of your veterinary visit is not a valid record)!

*Intake forms are due 48 hours before your scheduled appointment. If I do not receive them in time, your appointment will be cancelled.

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• What Comes Next?!

Be sure to check your spam/ junk and other folders for emails. If you do not receive your invoice, confirmation or other communication items within 2 days, please send me a message.

 

You'll be sent a reminder email 2 days before your scheduled call time, asking for a confirmation; this is required to keep your appointment time. I also suggest that Clients set a reminder in their phone 20 minutes before their scheduled time to be sure they do not miss it and have to reschedule.

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