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Frequently Asked Questions

General

What primary services do you offer?

I specialize in Whole Body Wellness, behavior, training and enrichment. I also offer pre-adoption and new pet consultations, bite prevention & family education for children and parents. as well as business coaching! All of my approaches are tailored to the individual needs of both pet and owner/ family.

What do your services cost?

That varies. However, my prices are all inclusive.

Meaning, I do not charge extra to focus in on specific areas, or behavior problems such as leash pulling. All factors are taken into consideration during our appointments. Please see the descriptions of each service for what is included.


Happy Trails Pets specializes in one-on-one consults to provide individualized attention to detail in each unique case.
If you need help choosing the package that's right for you, just ask!

Do you take any kind of insurance, or payment plans?

No. I do not accept any insurances.

 

Currently I am not accepting payment plans. However, there are outside sources that can help you with funding.

Payments are made electronically.

How do I get started and book our first session?

To schedule a consultation, first choose the package that is right for you.

Please see the pricing and description of the packages. You will need to create an account to get started and book your session!

You may receive a brief questionnaire with a few questions regarding your concerns with your pet. This will ensure that I can indeed assist you with your pet's health, wellness and behavioral goals.

*Some services first require a Clarity Call.

If we feel it is a good fit to work together, you will then submit your full payment and complete the full intake, agreement, and book a time and date for your full consultation.

 

All forms must be completed and returned 48 hours prior to the appointment time.

Who needs to be present at each consultation?

I always encourage the entire family be involved in the pet's care (age appropriate of course). That being said, it depends on what we are working with. For nutrition, we may be okay with one sole caretaker or both adults present to get a good idea of the game plan in regards to feeding and supplemental care. For behavior and training I do require both adults be present. If only one person is working on training or behavior modification techniques we may hit a road block in results. I understand schedules can get busy so there are exceptions to this. For Pawsitively Safe consultations, I generally first meet with the parents, and the follow-ups will include the children being involved and learning.

How long is the intake questionnaire?

I will first send you a brief intake form with just a few questions regarding what you're struggling with.

The actual intake form can be 5-15 pages depending on the consultation. You should set aside enough time (about 30-60 minutes) to get this completed prior to the consultation. It covers a lot of very important information that pet owners are not usually asked in other wellness appointments.

This helps me get an in-depth analysis of the pet's medical and behavioral history, current status, and a glimpse at their home life and environment in order for us to achieve the best results possible!

Due to the nature of this field, it can be very difficult to get to the bottom of certain issues. We must remember, animals cannot talk! It can take quite a bit of sleuthing, as well as trial and error in order to uncover various problem areas.

I created this questionnaire based off of much research, and experience to create the most detailed outline of your pet in the areas I find most important.

Keep in mind, a holistic/ whole body approach not only includes a current behavior or what the pet eats, but it looks at the animal's environment, and even their emotional state. Nothing is black & white. When we address physical, emotional, environmental and nutritional needs of a living organism, we can get far better results!

By getting the answers to these questions right away, as opposed to asking them later on, I find it saves both valuable time, and money so we can see results faster, with less effort!

Initial intake evaluations are always the longest and most in-depth. We need to get a good history and baseline to create a well-rounded plan for optimal results!

Are the products you recommend included with the consultation? Such as collars, leashes, food or supplements?

No. In order to keep my overhead and prices low, I do not have physical items for sale at this time. That being said, this will be an extra cost to you. But don't worry, I will only recommend what I feel is absolutely necessary for your pet and be sure to let you know where you can purchase them.

Are results guaranteed?

Unfortunately, no results can be guaranteed as animals can be unpredictable in nature and most results will be dependent on the work each owner puts into each session or their program.

 

Anyone that can make guarantees in training or nutrition should raise questions, since each individual and protocol is so very different. However, I DO guarantee that I will help in any way that I can. Even if this means finding someone more suitable to take on your pet's case.

 

This also includes providing you extra resources. Included with each consultation, I take a thorough history and analysis of the pet, as well as putting together a customized recommendation for you to follow. If for whatever reason I feel like your pet needs further help, I may recommend things such as, but not limited to; chiropractor, holistic veterinarian, other trainers, etc.

I will continue to work with you during the event that you also see another care provider. Having a full team is of great help in some cases! Remember, that while problems are not created overnight, neither are solutions.

How often do I need to consult with you?

That depends on your pet's condition. Due to each individual case, I cannot say for certain. Some pets take longer than others to see results. That being said, follow-ups are included in all packages to be sure we are able to cover what is needed. We can always schedule more as needed to see results and get to our end goal!

How long are the appointments?

This depends on the service. Some are 20 minutes, others are 2 hours. The initial visit is be longer, and more in depth than any follow-ups or additional consults (unless a longer appointment time is needed). Duration of each consultation is listed under each service.

Who needs to be present at each consultation?

I always encourage the entire family to be involved in the pet's care (as appropriate by age). That being said, it depends on what we're working with. For nutrition, we may be okay with one sole caretaker or both adults to be present to get a good game plan in regards to feeding and supplemental care. For behavior and training I do require both adults to be present. If only one person is working on training and behavior modification techniques we may hit a road block in results. I understand schedules can get busy so there are exceptions to this.

For Pawsitively Safe Consultations, I generally first meet with the parents, and the follow-ups will include the children being involved and learning.

Do I have to sign a contract for Services?

Yes, all Clients must sign a Terms of Services Agreement. This will outline what to expect with an appointment, payment and cancellations, how to prepare for each session, and more.

These Terms will not only outline my expectations as a service provider, but they also protect you as a client!

You will be sent a Complimentary New Client Welcome Packet with everything you need to know about what to prepare for, and what to expect while working with me!

Do you accept cancellations or refunds?

Cancellation, Refund and Booking Policy can be found in your Online Client Portal.
*There are no refunds provided with any services.

Is my information confidential?

Absolutely! You can rest assured your information is not shared with anyone but you. This includes your pet's record. When you fill out intake forms, you will sign a confidentiality agreement that states your information will not be released for any reason without your prior written consent.

Where are you located?

I do not have a physical office location. All my work is either done with clients in their home, or remotely.
*All appointments will be done over ZOOM until further notice. I apologize for the inconvenience!

Do you charge extra for travel?

Currently, all in-person services are on hold.

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